When you use this website, you are automatically agreeing that both your access to the site and your use of it are:
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. Your information is not sold or otherwise given to anyone not associated with Maison Close Fine Lingerie or our affiliates.
Subject to the terms and conditions in this legal notice, this may change without notice.
Subject to all applicable laws.
Keep you informed about the status of your orders
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this website are the property of Maison Close or our suppliers and are protected by United States and international copyright laws: all text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations both individually and as they are compiled on the site, and all software.
The trademarks or trade dress of Maison Close and our affiliates may not be used without our written permission. Trademarks or trade dress include the Maison Close name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Maison Close products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by our affiliates or us.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with maison-close.us. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, are strictly prohibited.
Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Risk of Loss
All items purchased from Maison Close are made pursuant to a shipment contract. This means that the risk of loss for such items pass to you upon our delivery to the carrier.
Maison Close and its associates attempt to be as accurate as possible. However, Maison Close does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Maison Close itself is not as described, your sole remedy is to return it in unused condition.
All orders shipped worldwide via FedEx or another delivery provider on business days (Monday to Friday) excluding holidays.
We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability.
Delivery time does not include Sundays and/or holidays.
For international orders, customer is responsible for import duties and taxes incurred on the order or on the shipping charges.
This section allows you to follow your item on the Internet. In this way, you always know where your item is and when it has been delivered.
The selling prices are indicated in USD and sales tax may be added to packages shipped to recipients within the State of New York. Shipping costs may be added.
Once ordered, the selling prices cannot be modified.
Any refused payment on the due date will allow Maison Close to not ship the products.
The total price of the order is due on the day the order is made by the client. Maison Close offers secure payment through our partnership with its bank.
Your Credit card data is encrypted and reported to the bank which decrypts them and manages authorisations for payments. The encrypted codes changes regularly. The website www.maison-close.us does not receive your bank details, for this reason they will be resquested for every order.
If you already have a PayPal account, you will be able to pay thanks to this secured system which makes the link between our website and your bank without any transfer of your bank details on our website.
If you do not have a PayPal account we recommend the payment by Credit card in order to avoid any inconvenience. The transaction is entirely secured by the technology of data encryption SSL (Secure Socket Layer).
Orders may be cancelled or modified prior to shipment. Cancelling an order will result in no charge to your Credit card, Maison Close will ensure a reimbursement. If you would like to submit a cancellation or modification request, please use our contact page during business hours as soon as possible.
Once an order has shipped, we are no longer able to cancel or modify the order. Maison Close’s Return policy applies to all shipped orders. If a package is not accepted and returned to us, a store credit will be issued less the original and return shipment costs. Maison Close cannot be held accountable for Acts of God, shipping commitments delayed due to inclement weather or other unavoidable occurrences.
Returns and refunds
In the event that you received a defective product we are committed to provide you with the utmost customer support to resolve the situation in a timely manner.
Download the Return Form.
On the Return Form, specify the reason for return: defective item
Ship return by standard mail including your Return Form. Your return package must include the Return Form and return shipping receipt.
Upon receipt of your defective item, a new one will be shipped out within 14 working days.
Exchange an item
Our conditions for product exchange:
Lingerie items and accessories returned must be unworn, unused and in their original packaging with all labels.
Exchanges can only be made for the same item in another size or color
If one of these conditions is not met, we will not be able to process your exchange request.
Download the Return Form.
On the Return Form, specify the reason for return: Exchange.
Specify the name of the product you would like to receive as replacement (name, size, color)
Ship return by standard mail including your Return Form.
Upon receipt of your return package, your new item will be shipped out within a week. Returns fees will be at your charge.
Ship returns to:
Lovely Planet - Service Web Maison Close
560 Avenue du Garlaban
If you do not want to keep the item
or if you want to exchange for another item, place a new order and return the item you do not want to keep
- Lingerie items and accessories returned must be unworn, unused and in their original packaging with their labels
If the conditions are not adequately met, we will not be able to process your refund.
- Any refund shall be initiated within 14 working days from the day of reception of your return in our warehouse Upon receipt and verification of your return package, your credit card or pay pal account will be credited.
Your account will be credited for the original purchase amount and shipping costs only for defective products.
A confirmation email will inform you when your refund has been processed.
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
By visiting this website, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us.
If you have violated or threatened to violate in any manner our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of New York.
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to individual and confidential arbitration in New York (NY), except for matters that may be taken to small claims court of New York. Any arbitration under this agreement shall be conducted under the prevailing consumer rules of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
You or we may suspend or terminate your account or your use of the website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incure prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the website at any time without notice.
Protecting Your Information
For its activities, Maison Close, acting as the data controller, performs adapted personnal data processing of her clients.
The use of certain data is strictly necessary for the execution of these general terms and conditions or in the legitimate interest of the data controller. The goal of this personal data processing is optimal management in the costumer relationship for the activities governed by the present general terms and conditions of sale.
The collected data is preserved for the necessary duration to execute the goals of the present general terms and conditions of sale.
During that period, Maison Close shall implement all means in order to provide confidentiality and security of your personal data as preventing their harm, deletion or access by a non-unauthorized third party.
In order to provide an appropriate personal data processing, the client has a right to access, rectification, opposition, limitation, portability and deletion of his personal data.
As part of our ongoing commitment to ensure that your shopping experience with maison-close.us is protected, Maison-close.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.