Returns

How to get a refund?

  • Request a refund within 30 days from the date of receipt of the order
  • Items must be unworn, in their original packaging, packaging in good condition and with tags attached.
  • For hygienic reasons, stockings, tights, socks and masks cannot be returned or exchanged if the packaging has been opened.

If any of these conditions are not met, we will not be able to refund the product(s).


After having made these verifications, here are the steps to follow to return the product(s) for a refund:

  1. Contact our Customer Service Department by email indicating your desire to receive a refund. We need to know your order number and the item number to be refunded.
  2. Print the pre-paid return label provided by Maison Close.
  3. Print and fill out the Return Form.
  4. Send the package back.

Upon receipt of your package, we will check the condition of your returned items. After that, the refund will appear on the payment method used for the order.

We will complete the refund as soon as possible. Please note that reimbursement times may vary from one bank to another.


Any questions about your return? Contact our Customer Service Department by email (satisfaction@maison-close.us) or via phone at +334 86 26 06 53

One of my products is defective. What should I do?

If within 14 days of receiving your package, you find that one of your items is defective, we ask you to follow this process:

  1. Contact our Customer Service Department by email indicating your order number and the item number of the defective product. Please, add attached photos to illustrate the default.
  2. Based on this information, we will provide you with a prepaid return label.
  3. Print the Return Form and indicate the following reason: 6 - The item is damaged/faulty.
  4. Send the package back.

Upon receipt of your package, we'll send you a replacement product.


Any questions about your return? Contact our Customer Service Department by email (satisfaction@maison-close.us) or via phone at +334 86 26 06 53

Address for returns

Maison Close Web Service

560 Avenue du Garlaban

13420 GEMENOS

France