Free express shipping for all orders above $79 (See Conditions)

TERMS AND CONDITIONS

When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

Privacy Policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. Your information is not sold or otherwise given to anyone not associated with Maison Close Fine Lingerie or our affiliates.
  • Subject to the terms and conditions in this legal notice, this may change without notice.
  • Subject to all applicable laws.
  • Keep you informed about the status of your orders
  • Undertaken at your own risk.
 Please refer to this page frequently to review our current terms and conditions of use.


Copyright
The following elements of this website are the property of Maison Close or our suppliers and are protected by United States and international copyright laws: all text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations both individually and as they are compiled on the site, and all software.


Trademarks
The trademarks or trade dress of Maison Close and our affiliates may not be used without our written permission. Trademarks or trade dress include the Maison Close name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Maison Close products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by our affiliates or us.


Use 
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with maison-close.us. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, are strictly prohibited.


Errors and Inaccuracies
 Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.


Risk of Loss
The transfer of responsibility takes place at the time of receipt of the goods by the buyer.


Product Description
Maison Close and its associates attempt to be as accurate as possible. However, Maison Close does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Maison Close itself is not as described, your sole remedy is to return it in unused condition.
 
Delivery information
All orders are shipped via UPS on business days (Monday to Friday) excluding bank holidays.
We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability.
Delivery time does not include Sundays and/or bank holidays.
For international orders, customer is responsible for import duties and taxes incurred on the order or on the shipping charges.
 
Track your order
According to this option, you can follow your order step by step and you can know when it's gonna be delivered.


Payment 
The selling prices are indicated in USD and sales tax may be added to packages shipped to recipients within the State of New York. Shipping costs may be added.
Once ordered, the selling prices cannot be modified.
Any refused payment on the due date will allow Maison Close to not ship the products.
The total price of the order is due on the day the order is made by the client. Maison Close offers secure payment through our partnership with its bank.


  • Credit card (Visa, Mastercard)
Your Credit card data is encrypted and reported to the bank which decrypts them and manages authorisations for payments. The encrypted codes changes regularly. The website www.maison-close.us does not receive your bank details, for this reason they will be resquested for each order.
 
  • PayPal
If you already have a PayPal account, you will be able to pay thanks to this secured system which makes the link between our website and your bank without any transfer of your bank details on our website.
If you do not have a PayPal account we recommend the payment by Credit card in order to avoid any inconvenience. The transaction is entirely secured by the technology of data encryption SSL (Secure Socket Layer).


Cancellation Policy 
It’s not possible to cancel or modify your order (product, size, color, shipping adress…). As soon as payment is validated, your order is sent to our warehouse for preparation in order to ship it to you as soon as possible.
Please return any unwanted product to us by following our return instructions once you will receive your order.


Returns and refunds

Defective item 
We bring the utmost vigilance to the quality of our products and shipments, however, If you ordered items on our website www.maison-close.us and received a defective one, please do not hesitate to contact our customer service : satisfaction@maison-close.us, within 14 working days from the receipt of your order. We will ask you to send us more information and pictures of the defect.
Then, please follow the return policy.

Refund
If you do not want to keep the item :
- Lingerie items and accessories returned must be unworn, unused and in their original packaging with their labels
If the conditions are not adequately met, we will not be able to process your refund.
- Any refund shall be initiated within 14 working days from the day of reception of your return in our warehouse Upon receipt and verification of your return package, your credit card or pay pal account will be credited.
Your account will be credited for the original purchase amount and shipping costs only for defective products.
 
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.


No Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.


Applicable Law
By visiting this website, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us.
 
Disputes
If you have violated or threatened to violate in any manner our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of New York.
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to individual and confidential arbitration in New York (NY), except for matters that may be taken to small claims court of New York. Any arbitration under this agreement shall be conducted under the prevailing consumer rules of the American Arbitration Association.  The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. 


Termination
You or we may suspend or terminate your account or your use of the website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incure prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the website at any time without notice.


Protecting Your Information               
For its activities, Maison Close, acting as the data controller, performs adapted personnal data processing of her clients.
 
The use of certain data is strictly necessary for the execution of these general terms and conditions or in the legitimate interest of the data controller. The goal of this personal data processing is optimal management in the costumer relationship for the activities governed by the present general terms and conditions of sale. 
The collected data is preserved for the necessary duration to execute the goals of the present general terms and conditions of sale. 
During that period, Maison Close shall implement all means in order to provide confidentiality and security of your personal data as preventing their harm, deletion or access by a non-unauthorized third party. 
In order to provide an appropriate personal data processing, the client has a right to access, rectification, opposition, limitation, portability and deletion of his personal data. 
As part of our ongoing commitment to ensure that your shopping experience with maison-close.us is protected, Maison-close.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

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