Do you have a question ?

• Has my order been acknowledged ?

A confirmation email will be sent as soon as you place an order on the maison-close.com website. If you didn’t receive anything, check your spam folder.

In any event, a summary of the confirmation email can be found in the MY ORDERS section of your account.

If you have any problems, feel free to contact our Customer Services department.

• When will my order be delivered?

Your order will be delivered to your home within 2-3 business days after shipment.

You can track your order at any time either via the tracking link emailed to you or in your account.

If you have any problems, feel free to contact our Customer Services department.

• What if  I would like to exchange an item ?

Simply return your items (see returns procedure) and then re-order on our www.maison-close.us website.

If you have any problems, feel free to contact our Customer Services department.

• Can I cancel or modify my order?

Currently, it is not possible to cancel or modify your order.

In fact, as soon as payment is validated, your order is sent to our warehouse for preparation in order to ship it to you as soon as possible.

• Can I change my account information?

Log in to My Account

Click on: Display or modify your account information. Then modify your persona data.

Finally, confirm your request at the bottom of the page.

If you have any problems, feel free to contact our Customer Services department.

• What if I've forgotten my password ?

Go to the “I’ve forgotten my password” page and complete the “email” field. Your password will be sent to you automatically.

If you have any problems, feel free to contact our Customer Services department.