MAISON CLOSE SHIPPING POLICY
Shipment is one of our strongest commercial assets.
All packages are shipped from our own warehouse (15.000m2/ 160.000ft square feet) based in the South of France.
Armed with more than fifteen years' experience in the field, we always take great care in processing and shipping packages. Our logistical team is very experienced and will deliver the best service in order to ensure your satisfaction.
Our 3 Key factors for a successful delivery:
* Quality: We put a special attention to each order, they are packed with extreme care.
* Security: Every order get a tracking number and insurance.
* Competitive Rates: Free Shipping is offered for all orders over $79.
Our shipping method:
We use UPS Express Saver for International Shipping to make sure we deliver your order as soon as possible.
Maison Close will take in charge all importation taxes (except specific State taxes ex.NYC). Your UPS package is Delivery Duty Paid.
Your package is carefully prepared and shipped in a discrete box.
ADDITIONAL SHIPPING GUIDELINES
How is processed my order?
You order is processed once your payment is granted on https://www.maison-close.us/usa/
What is the lead-time?
Orders are processed from Monday to Friday from our warehouse in France. Once shipped, the package will be delivered within 2 to 3 Working Days after the day of shipment, excluding week-end and bank holidays.
Where is my order?
You will receive an e-mail from Maison Close with a UPS tracking number when your package has been shipped.
All orders are tracked and require a signature upon arrival. If nobody is at home to sign, your order will be returned to UPS local depot and instructions will be left regarding delivery.
According to the UPS tracking solution, you can follow your order step by step. You can track online your order by using the tracking number provided in your delivery confirmation e-mail and clicking the following link: https://www.ups.com/track?loc=en_US&requester=ST/
If you don't find the tracking email, please have a look at your spam and junk box.
What is the cost of Shipment?
The Shipping is free for all orders over $79. Under $79, it is charged $10.
Orders < $79
Orders > $79
If you have any question you can contact our customer service at : email@example.com