FAQS

Has my order been acknowledged ?

A confirmation email will be sent as soon as you place an order on the maison-close.us website.

If you didn’t receive anything, check your spam folder.

In any event, a summary of the confirmation email can be found in the MY ORDERS section of your account.

If you have any problems, feel free to contact our Customer Service department.

When will my order be delivered?

Our customer service deals with orders made before 11 :59 p.m. (Paris time as we are located in France). The estimated delivery time is around 3-4 business days after shipment.

You can track your order at any time either via the tracking link emailed to you or in your account.

If you have any problems, feel free to contact our Customer Service department.

Can I cancel or modify my order?

Currently, it is not possible to cancel or modify your order.

In fact, as soon as payment is validated, your order is sent to our warehouse for preparation in order to ship it to you as soon as possible.

Can I change my account information?

1) Log in to MY ACCOUNT

2) Click on: Display or modify your account information. Then modify your personal data.

3) Finally, confirm your request at the bottom of the page.

If you have any problems, feel free to contact our Customer Service department.

What if I've forgotten my password ?

Go to the “I’ve forgotten my password” page and complete the “email” field. Your password will be sent to you automatically.

If you have any problems, feel free to contact our Customer Service department.